Helpful tips

How do I put in a complaint to Optus?

How do I put in a complaint to Optus?

BY ONLINE FORM: Fill out your details on our online complaints form ( complaints). Your case will then be assigned to dedicated case manager, who will get in touch with you within 2 working days.

How do I contact Optus head office?

If you have a question or need help with your Optus service, you can contact us through one of the options below….What can we help you with?

  1. 1300 417 220. Mon – Fri: 8am – 9pm.
  2. 133 937. Mon – Fri: 8am – 8pm.
  3. 133 937. 8am – 8pm, 7 days a week.
  4. 1300 555 241. Mon – Fri: 8am – 7pm (AEST)

How can you improve complaint handling?

How to Improve Complaints Handling Processes and Targets

  1. Align your targets with customer experience.
  2. First Contact Resolution (FCR) is a good target to minimise escalation.
  3. Ration the reason codes!
  4. Have clear definitions of a complaint.
  5. Treat all channels equally.
  6. Give your complaints team access to social media channels.

What is the email address for Optus?

The email address is just your username If you need the password reset please contact our Tech Support team via LiveChat. See, our Optus Webmail FAQ’s for more info.

How do I send an email to Optus?

We don’t have an email you can use for customer support. If you are having some issues with your service you can chat with us via the My Optus app, or send our social media team a message on Facebook or Twitter.

What is the number for Optus customer service?

1800 555 937
Transform the way you service customers Ask us how on 1800 555 937.

What does Ombudsman stand for?

legal representative
The word ombudsman comes from the Swedish ombudsman, meaning “legal representative.” An ombudsman is a legal representative, often appointed by a government or organization to investigate complaints made by individuals in the interest of the citizens or employees.

How many email addresses can I have with Optus?

If you want to create additional OptusNet email addresses for your family, you can add secondary email accounts. With a secondary email account you can access your own, free OptusNet email address and mailbox. The account holder can add, change or remove up to 14 additional secondary email accounts.

Is there an email address to complain about Optus?

Optus don’t have a specific complaints email. Just the general optus contact email. If you want to properly raise a complaint then you should write. This raises a case number (that can be tracked) and Optus have 10 days usually to try fix it.

How many hours have I spent with Optus?

10 business days later, 10 hours spent (wasted) with Optus, 10 interactions with Optus across IVRs, Live Chats and Store. and still no closer to giving me what I requested. I have been forced to keep a diary.

Why is it important to give feedback to Optus?

At Optus, we put our customers first, that’s why your feedback is so important to us. If you’re experiencing an issue with your service or you’re not satisfied in any way, it’s important we hear about it so we can make things right. Message us now in My Optus app or My Account without waiting, and reply when it suits you.

When to contact customer relations group-Yes crowd-Optus?

Let’s be honest – the CRT should have contacted me at the start of the week with an update, and kept me in the loop all week on their progress in reconnecting the service. That’s how customer service works, particularly given that Optus admitted the disconnection was their mistake.