How do I reset my Comcast phone line?
How do I reset my Comcast phone line?
If your Xfinity Voice modem is detected to be offline, please try powercycling the device to bring it back online by following these steps:
- Unplug your modem from the power cord and coax cable.
- Wait at least 15 seconds.
- Plug your device back in to power it on and reconnect the coax cables.
Why can’t I receive calls on my Xfinity landline?
Make sure your phone’s ringer is turned on. If you hear half a ring on incoming calls, you may have Call Forwarding turned on. Plug a working corded phone into different jacks to make sure a malfunctioning phone or jack isn’t causing the issue.
Can call out but can’t receive calls on landline?
Landlines. If you are having problems receiving incoming calls on your landline phone, check the volume on the phone’s ringer and make sure it is loud enough to hear. If you are unable to solve the problem, try calling your landline service provider and ask them to check whether a fault exists on your line.
How do I connect my home phone to Comcast?
To connect a telephone line:
- Connect one end of the phone cable to the Tel1 (Voice) port on the rear panel of the modem router.
- Connect the other end of the phone cable to the telephone.
- Call Comcast XFINITY customer service at 1-800-XFINITY (1-800-934-6489) or 1-855-OK-BEGIN and ask them to register the phone lines.
Why is my phone line not working but my internet is?
Unplug. Ensure that all devices – PCs, modems, landlines – are unplugged from all its outlets. Nothing should be left plugged in. Make sure that your broadband including all its microfilters and routers that are connected from your landline outlets are unplugged as well since this will affect the checking.
Why no dial tone but Internet works?
If there is no dial tone, the problem is with the phone or outside wiring. Bring out another phone to test. If there is still no dial tone, it is the outside wiring and a problem for the service provider. (For cable users, the test is the same.
How do I connect my Comcast modem to my landline?
Why landline is not working?
Make sure the phone cord is plugged into the correct port on your phone or device. Unplug the phone or device from the wall jack. Plug your phone or device into another wall jack that you know is working. If these steps don’t solve the problem, you may need to replace your phone cord.
Why is my home phone not allowing me to make calls?
Try unplugging the phone and letting it sit for about 10 minutes. This should reset the phone. Try taking the battery out and then unplugging the base from the power and phone line. If you still can’t hear a ring tone, then call the phone company and have a repair man check out the phone line.
What causes a landline phone not to ring?
More common of the two reasons your handset telephone can’t be heard ringing, is that there is actually an issue with the ISP side of the network. The second reason is that, depending on your in-home wiring and if you have more than one phone point in your home, your internal wiring can be causing no ringer noise.
How to troubleshoot your Xfinity Voice Modem?
The connection status of your Xfinity Voice modem will be checked, which may take a few seconds. If your Xfinity Voice modem is online, restarting it can resolve many common issues.
What to do if you dont have dial tone with your Xfinity phone?
Try to plug a working corded phone into different jacks to find out if the issue is isolated to one phone or jack. Plug the phone directly into your Xfinity Voice modem to determine if the issue may be related to the wiring inside your home.
Where do I Find my Xfinity my account?
Log into the Xfinity My Account app on your Apple or Android device, and tap the Voice icon at the bottom of the screen. Tap Common Problems & Solutions. Tapping any of the topics displayed will provide more information about managing your Xfinity Voice service, including FAQs: Understanding Account Numbers/Username and PINs