Q&A

How do I call LG customer service?

How do I call LG customer service?

We can help.

1. Live Chat. Chat with an LG Support. Representative. M-F 7:00am – Midnight CST.
2. Telephone. Call an LG Support Representative. (800) 243-0000 Consumer (7am-midnight CST) (888) 865-3026 Commercial (8am-6pm CST)
3. Email. No time to chat? Send LG Support your inquiry.

How long is the warranty on an LG refrigerator?

five years
In fact, LG refrigerators are backed by five-year warranty on the cooling system. That means from five years from purchase date, LG fully covers both parts and labor related to servicing the sealed system or compressor.

Does LG have bad customer service?

Worst customer service & support I have ever experienced! I have called LG customer service 4 times (totaling over 2 hrs of phone time) and every time I am told someone will call me back with an escalated repair date and no one ever returns calls. Definitely the LAST LG product that we will ever purchase.

Is LG service free?

LG Electronics guarantees free repair service to its products within the warranty period through its Authorized Service Centers.

How do I get in touch with LG?

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1. Support Chatbot(opens in a new window)
2. Community Forum(opens in a new window)
3. Phone Support. Consumer Support8am – 6pm CST(800) 243-0000.
4. Social Support. Facebook/LGUSSupport.

What is wrong with LG refrigerator?

Consumers are still finding themselves disappointed with the performance of their LG refrigerators due to an alleged cooling defect. A defect with the LG refrigerator linear compressor reportedly causes the appliances to fail. …

Do LG refrigerators still have compressor problems?

In our service department’s experience, LG refrigerators had a normal compressor repair rate up until late 2018/early 2019. Although today in late 2020 we are seeing a decrease overall in calls about this problem, they are still higher than normal.

Is LG a bad brand?

The brand is now recognized as a high quality brand. Its luxury brand would build on the LG brand’s reputation for quality and innovation. This year, 2019, the prestigious J.D Power report lists LG as ranking highest in customer satisfaction across all appliance categories.

How do I claim my LG warranty?

Here’s how you can claim your warranty with LG via phone:

1. Call (800) 243-0000.
2. Let the representative know you wish to raise a warranty claim.
3. Disclose your warranty details or any other info the rep may need.
4. Wait for them to suggest the best way to repair the appliance.

Is LG going to stop making phones?

The last of the LG phones have officially rolled off the production line and the company will no longer manufacture handsets. The Vietnamese factory where LG built many of its smartphones is set to be converted into a household appliance manufacturing plant for the company.

What is the biggest problem with LG refrigerators?

Consumers are still finding themselves disappointed with the performance of their LG refrigerators due to an alleged cooling defect. The refrigerators in question are reportedly equipped with a linear compressor which is responsible for the cooling of the appliance.

Can you reset a LG refrigerator?

Try unplugging the unit or trip the circuit breaker for 30 seconds to RESET THE REFRIGERATOR. You should hear the compressor kick back on and the unit will stabilize and start cooling within 24 hours.